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UK consumer market insights: how to build them into your marketing strategy

+ ArticleSales15 August 2023  ·  4 min read

UK consumer market insights improve a marketing strategy when they answer specific questions about demand, needs and brand position in the UK.

Marketing plans for the UK often begin with general market knowledge and experience. That is a sound start, but it is not enough to choose between options.

The evidence you need

To decide where to spend, you need specific evidence about what UK consumers want and how that is changing.

This article shows how to use UK consumer market insights and which sources fit which question. It also covers what to check in a platform.

Why evidence is worth the effort

The case for evidence-based decisions has been studied for some time. A 2012 Harvard Business Review article looked at companies in the top third of their industry for data-driven decision making. On average, they were 5% more productive and 6% more profitable than their competitors.

That is an older result, and it does not cover the UK specifically. It also does not prove that data caused the gain. It does support a practical point: how you use evidence can matter as much as the evidence itself.

Start with the marketing decision

Before you collect anything, write down the decision. Typical questions for a UK plan include:

  • Which category or product line deserves more budget next year?
  • Which customer needs are gaining ground, and which are fading?
  • How does our brand develop relative to the market and to competitors?
  • Do the regions or nations of the UK need a different approach?
  • When should each campaign start, given how demand moves through the year?

Each question calls for different data. A clear question also keeps you from buying more than you need.

Which source answers which question

No single source covers everything. Most strong UK plans combine several of these types.

  • Internal BI and performance data show exactly what happens inside your company.
  • Market research and panels give an in-depth answer to a question set in advance.
  • Retail and sales data show realised sales by channel or product.
  • Keyword and SEO tools report search volumes for content and findability.
  • Social listening follows conversations and sentiment around brands and topics.
  • Free trend tools give a quick impression of interest in a topic.

Check whether each source reports on the UK as a whole or per region. A figure for Europe, or for the English-speaking world, may hide what is happening at home.

What to check in a UK consumer data platform

If you are comparing platforms, these questions help you see past the feature list.

  • Coverage: does it report separately on the UK, and on the regions you care about?
  • Depth: can you move from a broad category down to product specifics?
  • History: can you compare several years, so you can separate seasonal patterns from real change?
  • Freshness: how often is the data updated, and does that fit your planning cycle?
  • Forecasts: what do they cover, at what level, and how far ahead?
  • Privacy: what is the data based on, and is personal data involved?

From insight to marketing plan

Insight only pays off once it changes the plan. Four steps help you get there.

Choose your focus. Rank categories and customer needs by how demand is developing. Compare this with where your budget goes now. A large gap is usually worth discussing.

Sharpen your message. Use the needs that are gaining demand as input for your positioning. Then test the message with UK consumers, because demand data does not tell you which wording works.

Time your campaigns. Look at when orientation in your category rises and falls during the year. Plan media and stock conversations around that pattern, and not only around last year's sales.

Track your brand. Follow how demand for your brand develops relative to the market. Combine this with your own sales data, so that you can tell a market movement from a brand movement.

Measuring the result

Agree on a few KPIs for each decision in advance. Use dashboards as a tool for follow-up, and not as the goal. Review them on a set rhythm, and ask what the numbers mean for the next choice.

Separate your measures clearly. Orientation shows interest forming. Sales show what was realised. A forecast shows what is expected. Mixing these leads to wrong conclusions about what your marketing achieved.

Where Trendata fits

Trendata works in Demand Intelligence: a structured understanding of how market demand forms, changes and is expected to develop. Its AI Market Analyst lets marketing teams ask what is changing, and what that means for a decision.

It looks at market demand, customer needs and brand position, using aggregated demand signals only.

How much earlier you can see it

It shows developments 2-6 months earlier than internal performance data such as marketing, sales, CRM and finance data. That gives you time to adjust a plan, though it guarantees no lead over competitors.

Whichever route you choose, start small. Take one decision from your next UK plan, and check which evidence would change it.

See where demand is heading in your market.
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