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Improving category management with analysis and insights

+ ArticleIn Focus31 July 2023  ·  3 min read

Category performance analysis helps you decide which products, prices and ranges deserve attention, by combining your own results with an outside view of demand.

The current landscape of category management

Category management means organising and steering product categories to meet customer needs and business goals. It has long been a core practice for brands, manufacturers and retailers. The question today is what those category decisions are based on.

Traditional practice

Traditional category management relies on manual analysis, past performance, industry experience and personal judgement. Teams group their products, negotiate with suppliers and set plans from there. This experience remains valuable, but it has limits.

Limits and challenges

Past performance only shows what happened in your own range. It can hide a shift in customer preferences until sales have already moved. Without outside evidence, demand planning, inventory and pricing rest partly on assumptions.

The result can be overstocking, understocking, pricing errors and lost sales. Competitor moves and market trends may also go unnoticed for too long.

Scale is not the point

Large retailers work with very large amounts of data. One published case study reports that Walmart collects 2.5 petabytes of unstructured data every hour. Most midsize companies will never work at that scale, and they do not need to. They need the right evidence for a limited number of category decisions.

What analysis adds to category decisions

Good analysis gives you a clearer view of your market, your customers and your competitors. It helps you find patterns you would otherwise miss. That gives you a stronger basis for choices about range, price and promotion.

Understanding customer preferences

Historical sales data, consumer surveys and sentiment analysis each show part of what drives purchases. Together they help you tailor your range and your marketing. Be clear about what each source measures, as none of them gives the whole picture.

Setting price and promotion

Price elasticity, competitor pricing, seasonality and customer segments all inform your pricing. Analysing them helps you set price points and judge discounts. The goal is to stay competitive while still meeting your revenue and profit objectives.

Spotting trends, opportunities and risks

Following market dynamics, consumer behaviour and competitor activity shows you where a category is moving. You can adapt your range to new needs.

Spotting trends, opportunities and risks

You can also notice risks early, such as a market shift or a competitor's move, and adjust your plan.

Three types of analysis to use

  • Market trends and consumer behaviour: sales history, purchase patterns and demographic information show shifts in preferences and market dynamics. Use this to anticipate needs and shape your range.
  • Competitive landscape: competitor pricing, positioning and assortments show how others compete. Use this to find room for differentiation and gaps in the market.
  • Pricing and promotion: elasticity, customer segments, seasonality and promotional effects show what your actions achieve. Use this to set price points and evaluate campaigns.

From analysis to resource allocation

Analysis earns its place when it changes how you allocate resources. It gives you evidence for prioritising investments and for stopping what no longer works. It also reduces the risk of costly missteps.

One practical approach is to test on a small scale. You can try a promotion or product feature in one region and gather market feedback. Then you decide on a national rollout.

The same analysis also points to growth. Market trends, consumer preferences and competitive gaps can each suggest a next step.

From analysis to resource allocation

That may be a new product, a new market or a better version of what you sell. Compare them against the same criteria, so your choices stay consistent across categories.

Adding an outside view of demand

Most category data describes what has already been sold. Demand Intelligence adds a structured view of how demand forms and changes before it reaches your results. Trendata provides this at five levels: Market, Category, Type, Specification and Attribute.

As an illustration, take small kitchen appliances in the Netherlands. The category is airfryers and the type is a double airfryer. The specification is an 8-litre capacity, and the attribute is dishwasher safe. Each level can inform a different range decision.

Trendata's demand forecasts run up to 12 months ahead at category, type and specification level. They show expected development of demand. They do not predict sales or stock per SKU, so use them alongside your own planning data.

What to do next

Pick one category with a decision coming up. Write down what you currently assume about demand, price and competitors in that category. Then check each assumption against evidence from your own data and from outside.

The assumptions that do not hold are where your next category decision starts. They show you where to focus people, budget and capacity.

See where demand is heading in your market.
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